Guam Behavioral Health and Wellness Center - Healing Hearts Crisis Center

Guam Behavioral Health and Wellness Center - Healing Hearts Crisis Center

Phone: 1-671-647-5351, 1-671-647-8833/4 (Crisis Hotline)
Fax: 1-671-647-5414
Types of Services Offered: Child Support & Advocacy, Counseling Services, Medical & Health Services, Sexual Assault Services, Education & Training
Category: Government Local


The Healing Hearts Crisis Center (HHCC) is Guam’s only Rape Crisis Center. Guided by Public Law
21-44, the Healing Hearts Crisis Center (HHCC), was established in 1993 under the Guam Memorial
Hospital.  The intent of the program was to provide survivors of sexual assault with “discrete,
immediate, and full medical attention”.  A year later, Public Law 22-23 removed the program from
the hospital’s jurisdiction and placed the program under the Department of Mental Health &
Substance Abuse, now the Guam Behavioral Health and Wellness Center, where it remains today.
HHCC incorporates a holistic approach for individuals who may have experienced a sexual assault.
 Regardless of when the assault occurred or the age, ethnicity, gender or disability of the victim,
Healing Hearts offers a supportive, healing atmosphere with caring people to assist them in
regaining feelings of safety, control, trust, autonomy and self-esteem.

Note: Data for this listing was compiled from online sources by UOG social work students enrolled in SW110 Introduction to Community Services on Guam classes (Sections 1 and 2) in the spring semester of 2017.


The administrative arm involves a Program Manager who provides the following services:
 overseeing and monitoring the program and staff; developing and updating program policies and
procedures; leadership of grant writing-administering funds and all record keeping functions;
collecting statistics and publishing data; conducting meetings, and writing reports.  Additionally,
the HHCC Program Manager is an active member in the Guam Coalition Against Sexual Assault and
Family Violence (GCASAFV) and provides leadership for Guam’s Sexual Assault Response Team
(SART) Steering Committee.
At HHCC, registered nurses and medical doctors have been specially trained to perform
examinations on children as well as adults who may have experienced a sexual assault.  The role of
the examiner is to remain neutral and objective, but to care for the patient with sensitivity.  These
examiners fully understand the important role they play in not only the criminal justice aspect of
the sexual assault case, but in the healing and emotional well-being of a person.  HHCC is equipped
to perform the examination in a private, calming environment, away from the crisis setting of the
hospital emergency room.  The exam may include treatment for Sexually Transmitted Infections,
emergency contraception and collection of forensic evidence such as the rape kit provided by the
Guam Police Department.

Social Work 
HHCC offers crisis intervention, intake assessment, and short-term case management to
coordinate services, and referrals for counseling, legal assistance and other services that may be
needed.  It has been shown to be best practice that a victim undergoes the fewest number of
interviews as possible to limit the trauma of reliving the assault.  HHCC works in partnership with
different agencies such as the Guam Police Department, Attorney General’s Office, Child
Protective Services, Adult Protective Services and various military branches to provide a neutral
location to interview the patient on a one-time basis to avoid repetitive questions with the
different agencies.  HHCC has staff specially trained in child forensic interviewing to conduct these
interviews while the team observes through a one-way mirror to collect information necessary for
their purposes.  Child Forensic Interviews/Multi-Disciplinary Team Interviews are conducted for
victims between 3 and 15 years of age.  
Community Outreach and Public Awareness
Education and raising public awareness are the best ways to help women, children and men who
have survived sexual assault as well as to prevent sexual assault.  Healing Hearts is involved with
outreach programs for elementary, middle and high schools and the community at large to talk
about appropriate touching, when and how to say “NO,” and personal safety.  To schedule a
presentation, call 647-5351 during business hours.
In addition, the HHCC participates in the leadership of Guam’s Sexual Assault Response Team
(SART), which is a group of multi-disciplinary team members established to improve services to
victims of sexual assault.  The benefit of the SART is a coordinated, efficient, and supportive
response to victims who have been sexually assault.  The SART Steering Committee meets monthly
to discuss ways to improve a comprehensive, effective continuum of care for survivors.


790 Gov Carlos G Camacho, Tamuning, GUAM

1-671-647-5351, 1-671-647-8833/4 (Crisis Hotline)


Monday, Tuesday, Wednesday, Thursday, Friday

08:00 AM

05:00 PM

Immediate medical services are available after hours, weekends and Holidays (On-Call

accessible through GBHWC Crisis Hotline)

Infants, Children, Teens, Adults, Seniors

behavioral health, crisis centers, rape crisis center, rape, sexual assault, sexual violence, counseling

Recommend to a Friend


To download a .PDF, your device’s internet browser will open and use “Print Options”. From these options choose “Save as PDF” or “Print to PDF” (exact wording may be different for each device). Usually this selection can be made by selecting the printer. For instance, in Chrome, it will read “Destination” where you can change the printer to “Save as PDF”. In Firefox it will read “Select Printer” where you can choose “Print to PDF”.


A new tab will open and this page will redirect to "Guam's Weather"